Effortless Living, Quietly Attended
Before a need is voiced, it has been considered. Life at The OWO moves at your pace – held by a team whose instinct is to anticipate, never merely to respond.
service
The attentiveness, discretion and unhurried care of a Raffles hotel – present, here, at your door. Every detail held with the quiet authority of a brand that has defined hospitality for more than a century.
"The private concierge team embody professionalism at the highest level, yet they deliver it with such warmth and authenticity that you feel less like a resident and more like part of one extended family. Nothing is ever too much trouble, and everything is handled with grace, discretion, and genuine care."
Resident at The OWO
Start your day
Mornings begin as they should – coffee in the Garden Lounge, newspapers at your door, the day quietly attended to before you’ve stepped into it.
Wellness
Business
Should the day call for it – a personal assistant by the hour, executive support at hand, errands dispatched without a second thought. Working life at The OWO, handled with quiet authority.
Bespoke Services
Nothing is overlooked – fresh flowers arranged, laundry collected, shoes returned polished, magazines at the door. A “while you’re away” service ensures the residence is ready for your return.
Curated services
Dinner can be prepared in your kitchen by a private chef, or breakfast delivered before the morning begins. A table set for guests, every dish arranged by celebrated chefs.
Exclusive events
Games room
"Whenever we return to London, the moment we step through the doors, we are home. Everything is thought of - housekeeping, evening turndown, dining just a short stroll across the courtyard."
Resident at The OWO
Complete Residential Services
- Director of Residences with onsite team, appointed and trained by Raffles
- 24-hour onsite concierge
- 24-hour security throughout communal areas and all entrances
- Valet parking and bell/porter assistance
- Pre-arrival shopping (grocery and pre-provisioning)
- Communal area utilities, maintenance and housekeeping
- General and administrative services
- General and refridgerated storage for deliveries
- Daily newspaper delivery
- Building management
- On call waste removal by housekeeping from residence front door
- House car usage subject to availability
- Dog sitting
- Residents’ lounges and meeting spaces management
*Service and amenities included in resident service charges
- Private transportation and chaffeur services
- 24-hour in-residence dining and catering (including residential concierge and dedicated butlers to support private events)
- Butler services
- Personal spa therapists, yoga and fitness instructors
- Private chefs (for private dining experiences)
- Business centre services
- In-residence housekeeping (from light cleaning and turn-down service to deep cleans, carpet cleaning, interior window cleaning)
- Florist services
- Laundry services
- Technology or storage assistance
*Services listed are subject to additional charges and bookings
- Sommelier and wine cellaring
- Nutritionist, health and wellness consultations
- Dry cleaning
- Cable television and satellite services
- In-residence treatments and treatments at Raffles London’s Guerlain Spa
- Private chef
- Personal assistant, secretarial and shopping services
- Translation services
- 24-hour emergency repair and non-routine/specialised services, repairs and maintenance
- In-residence utilities
*Optional services subject to additional charges and bookings
Thank you for your interest in The OWO Residences.
Please provide us with details of your request using the form below and a member of our team will be in touch at the earliest opportunity.
